How refunds work for Rotiplate's subscription and plugin billing.
Last updated: July 22, 2026
Rotiplate is billed as a recurring subscription per workspace, and also as a one-time purchase. This policy sets out when you're entitled to a refund. It doesn't limit any statutory right you have under the law of your country, and where local law gives you a stronger right than what's described here, that stronger right applies.
As a general rule, payments are final once made, except in the situations described below.
If you're not satisfied with Rotiplate, you can request a full refund of your first payment within 14 days of it being charged, no questions asked. This applies once per organization, to a workspace's first billing charge only.
If you're a consumer based in the EU, EEA, Switzerland, or the UK, you have a statutory right to withdraw from your purchase within 14 days and receive a full refund, no reason required. This right applies to your first payment on a new subscription. It doesn't extend to each later renewal payment, since those cover a period you've already agreed to and started using.
If you're based somewhere else, you may still have a shorter statutory cancellation window under your local law (commonly around 5–7 days in a number of countries) — if so, that right applies in the same way.
Outside of the statutory right above, we can still consider a refund at our discretion if you contact us within 14 days of your payment. We'll look at requests like this case by case — for example if you signed up by mistake or the product clearly wasn't what you expected — and we may approve a full refund, a partial refund, or decline the request. Approving one request doesn't commit us to approving similar ones in future.
If a plugin or the core workspace has a persistent technical fault that stops it from working as described, tell us first at info[at]rotiplate.com so we can try to fix it. If we can't resolve it, you're entitled to a refund for the affected period, in line with applicable consumer protection law.
You can cancel your workspace at any time. Cancelling stops future billing but doesn't refund the billing period already in progress — your workspace stays active until the end of that period, and no further charges are taken afterward.
Optional plugins (Documents, Calendar, Manuals, Todos, Payments) are billed alongside your workspace and follow the same refund rules as your main subscription. Turning a plugin off stops its charge from the next billing cycle; it stays usable, and billed, for the remainder of the cycle already paid for.
If you think you've been charged in error, please contact us via info[at]rotiplate.com before raising a chargeback with your bank or card provider — we can usually sort out a billing question faster directly, and it avoids the fees and delays a chargeback involves. If a chargeback is raised, access to the affected plugins may be paused while it's reviewed.
Refund requests are handled through our payment provider: use the link in your receipt or subscription confirmation email, or you can also email us at info[at]rotiplate.com. We'll pass the request on and follow up with you.
Approved refunds are returned to your original payment method, typically within 14 days.
Questions about this policy can be sent to info[at]rotiplate.com.